Description & Requirements

Join our dynamic team as we seek a seasoned professional to elevate our IT support capabilities. Your expertise will be pivotal in driving efficiency and innovation across our technical infrastructure, ensuring seamless operations for our users.

Responsibilities

  • Deliver expert tier 2 and tier 3 support to tackle complex technical challenges.
  • Remote troubleshooting of system, network, and software malfunctions.
  • Effectively manage Office 365, Active Directory, and diverse cloud platforms.

Qualifications

  • A Bachelor’s degree in Computer Science, IT, or a related field.
  • At least 3 years of experience in IT or technical support roles.
  • Proven track record of independently resolving complex issues.
  • Robust skills in communication and organization.

We are on the lookout for a seasoned IT professional to join our team and bolster our support systems. Your role will focus on delivering top-tier technical solutions while fostering a productive work environment.

Responsibilities

  • Provide advanced technical support covering diverse IT systems.
  • Engage in detailed network diagnostics and software issue resolution.
  • Maintain and manage user access through Active Directory and cloud environments.

Requirements

  • Educational background in Computer Science, IT, or a pertinent field.
  • 3+ years of hands-on experience in technical support or IT roles.
  • Ability to handle high-pressure situations independently.
  • Outstanding interpersonal and organizational skills.

Transform our IT landscape with your extensive expertise as a Senior IT Support Specialist. Your role will significantly impact our team's effectiveness and user satisfaction through cutting-edge technical solutions.

Duties

  • Offer high-level support addressing intricate technical queries and issues.
  • Leverage remote tools to diagnose and fix system and network issues.
  • Administer comprehensive cloud and on-premises infrastructure, including Office 365.

Essential Qualifications

  • Academic credentials in Computer Science, IT, or a related discipline.
  • Extensive background (minimum 3 years) in IT support or technical assistance.
  • Demonstrated capability to resolve sophisticated technical challenges.
  • Excellent communication and organizational capabilities.